Accounts Senior Executive

Ref. DEMSE001

Role Summary

Reports to Account Senior Manager – Permanent role

Location: Palma, Spain

In this role, you will be responsible for optimising our customers performance thanks to our reports and data. You will be the key contact for account management and will have to lead farming of our accounts as well as organic growth through efficiencies.

Main Responsibilities

Business performance and data delivery

Analyzing performance through execution of qualitative and quantitative analytics practices to generate data-driven insights. Run constant checks through our Business Intelligency tools to be able to drive key decision making and customer satisfaction. You will have to coordinate with customers on key issues that might arise and develop a good knowledge on our company specifics.

Team coordination

Creating and maintaining strong working relationships with multiple stakeholders, both internal and external. You will mainly have to coordinate with our customer service operations, implementation and finance departments in defining the key aspects of customer satisfaction.

Efficiencies and continuous improvements

Identifying and implementing process improvement opportunities continuously. As such you will have to drive growth within the company on optimizing our API connectivities through mapping and data analysis. You will also have to constantly provide efficiencies on hotel portfolio according to customer profile in order to maximise sales and avoid any long tail costs.

Skills Required

Languages

English speaker – High Level

Spanish speaker – High Level

3rd  language is a plus.

 

Attitude

Extreme attention to detail

Pragmatic Thinker

Capability to work effectively within time constraints.

Understand and anticipate needs

Consistent driver of improvements

 Strong Communication Skills

Analytical thinker

 

Experience wanted

Bachelor’s degree or four or more years of work experience.

Two or more years of relevant work experience.

Experience investigating and solving complex technical problems and data discrepancies.

Worked with Business Intelligence systems to provide diagnostic self-serve information to clients and business units.

Capability to develop solutions that align tactical solutions with strategic goals.

Please apply by sending CV + cover letter to:

hr@fastpayhotels.com

Calle de la Reina Maria Cristina, 1

Planta 2

07004 Palma

Spain

+34 971 416 770

For customer service, please use:

+34 518 899 100

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