Demand Partners Director

Ref. DEPDI001

Role Summary

Reports to CEO – Permanent role

Location: Palma, Spain

This role is ultimately responsible for all aspects related to customers and driving sales from current demand partners worldwide as well as pipelining future ones. As member of the management team you will be a key voice within the business and driver of company strategy to ensure budgets are met.

Main Responsibilities

Manage Demand Pipeline

You will lead the strategic planning and targeting of new clients. Your team will be responsible for increasing the amount of demand partners and traffic that comes through to Fastpayhotels. 

Account Manage and Optimize
You will lead the team that manages the commercial and technical day to day of the business ‘customers. You will use data, relationships and insight to ensure the business achieves market beating position and grows market share.


Customer Service
The entire customer operations team reports into this role. Using your excellent leadership, strategic and operational skills you will make sure Fastpayhotels has not only leading customer service but also aligned to efficiency and cost metrics.

Problem Solver and Leader
You will be an innovator, problem solver and lateral thinker and ensure deals are closed, account managed and serviced profitably. You will be comfortable leading a large team using KPIs, targets, a huge degree of empathy and be able to demonstrate the core values of the business.
 

Skills Required

Languages

English speaker – High Level

Spanish speaker – High Level

3rd or 4th  language is a plus.

 

Attitude

Self Starter and Dynamic individual
Excellent communication and presentation skills
Huge empathy and sensitivity to cultures around the word
Organised and Methodical
Comfortable with very frequent travel

Experience wanted

Impressive Track record of closing deals from an established pipeline.

Well versed in legal terms to be able to close a contract

Deep understanding of high performing customer service teams.

Account management and relationship skills are a high level
 

Please apply by sending CV + cover letter to:

hr@fastpayhotels.com

Calle de la Reina Maria Cristina, 1

Planta 2

07004 Palma

Spain

+34 971 416 770

For customer service, please use:

+34 518 899 100

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