Onboarding Executive

Ref. OBE001

Role Summary

Reports to Onboarding Senior Manager – Permanent role

Location: Palma, Spain

You will be reporting to Onboarding Senior manager and manage relationships with the hotel chains within the company during the implementation process. Responsible for coordinating the registration and mapping process with independent and global chains.

Main Responsibilities

Account Management & Maintenance

Coordinate enquiries: Guide the hoteliers through the registration process and provide the relevant training if necessary.
Mapping configuration: Provide support to the hoteliers during the integration steps between the channel managers platforms and Fastpayhotels platform.

Content Specialist

Ensure best quality of content (optimized and competitive content, rates and availability). Collaborate with internal teams to ensure best supplier support. Understand channel management implications and dynamic distribution. Knowledgeable about the different implementation possibilities.

Pipeline follow-up

Accelerate pipeline implementation and report to high management on key blockers for delivering a fast implementation of business. Ensure Pipeline database is kept up to date in accordance with agreed guidelines, reflecting all activities undertaken and planned, and maintaining a 100% accuracy. Meet implementation targets and execute team priorities as defined by the company.

Skills Required


English speaker – Intermediate or High Level

Spanish speaker – High Level

3rd  language is a plus.



Organisational skills
Attention to detail
Ability to think calmly whilst under pressure and have a problem solving approach to situations
Strong work ethic & self-motivated
Positive Attitude
A love for dealing with people and giving superior customer service
The ability to work on your own initiative but also be a team player
Strong communication skills


Experience wanted

2-5 years success in selling within a B2B capacity, experience within the travel or hotel industry an asset, preferably within the product department.
Contract loading experience
Working and coordinating with other departments within a company
Fluency in Excel, PowerPoint, Word

Please apply by sending CV + cover letter to:


Calle de la Reina Maria Cristina, 1

Planta 2

07004 Palma


+34 971 416 770

For customer service, please use:

+34 518 899 100

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