Quality Assurance Manager

Ref. QASMG001

Role Summary

Reports to Deputy CEO – Permanent role

Location: Palma, Spain

In this role, you will ensure proper quality on data, developments and projects delivered within the company. As part of our IT team, you will have to coordinate with all departments to ensure that IT deliveries are matching our business needs.

Main Responsibilities

 

Coordination with departments

You will coordinate with every department in the company in relation with the 3 majors parts of the business: data, projects and developments. You will be the bridge between business areas and IT and manage all business plans with timings.

Specs Implementation

You will be the central point of specs implementation. As such you will lead the implementation plan for revision with high management and detect any possible delays or issues that might arise. You will also be responsible to stock and deliver the quality of those specs and make sure they adapt to our business environment.

Testing back and forward

Testing will be a big part of the job with coordination between the IT team and the business teams. Being an expert on how our developments work and make sure they adapt to the every day job.

Projects Follow-up

Follow-up on implemented projects to make sure that they have all the right parts to ensure maximum efficiencies within the company.

Quality & efficiencies measurement

Establish the right data reports with your direct reports to constantly monitor and act on the level of quality of data we have within the company.

Skills Required

Languages

English speaker – High Level

Spanish speaker – High Level

3rd  language is a plus.

 

Attitude

Extreme attention to detail

Pragmatic Thinker

Time scale oriented

Understand and anticipate needs

Consistent driver of improvements

 Strong Communication Skills

Analytical thinker

 

Experience wanted

Bed bank traditional business

Project & process management

Operations

Implementation of complex solutions

Working and coordinating with other departments within a company

Travel Industry experience is a plus but not mandatory

Experience in using CRM & customer service ticket systems

Excel and Powerpoint

Please apply by sending CV + cover letter to:

hr@fastpayhotels.com

Calle de la Reina Maria Cristina, 1

Planta 2

07004 Palma

Spain

+34 971 416 770

For customer service, please use:

+34 518 899 100

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